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Policy

 

RETURN Policy

 

Due to natural materials of use,  Your purchase is final sale and non-refundable. No Product may be returned or refunded. However, if you have any issues with your items, please contact us. hello@kajiha.com

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  • Refunds and Cancellations - Your purchase is final and nonrefundable. No Product may be returned or refunded.

  • Prepaid and Gift Subscriptions are one-time transactions that cannot be canceled or refunded.

  • Exchanges - We do not accept any Product exchanges.

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Non-returnable items:
- All of the flower & and botanical arrangement items
- Custom order, Special order, Made to order item
 

If your items are eligible for a return,

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back without contacting us.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items (if applicable)
Only regular-priced items may be refunded, unfortunately, any sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email.


Shipping
To return your product, you should mail your product to

 

KAJIHA | CRAFITS INC. 67 35th Street Suite B213 Brooklyn NY 11232

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Please use a trackable shipping service or purchase shipping insurance to return your purchase. 

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Fresh Items Replacements

As the purchaser of items from KAJIHA, the purchaser agrees that:

All sales are final. This includes anything purchased from the floral department of KAJIHA. As flowers are a perishable item, replacements are only accepted under the following circumstances:

  • All issues must be indicated to us within 24 hours of your purchase — contact us at hello@kajiha.com.  Please include a photo so that we can fully grasp the issue and remedy it accordingly. 

  • Today's special, Special Arrangement of the week, or Florist choice arrangement or bouquets has a heavy discount from the Market price and except from our replacements policy, and not qualify for the replacements.

  • Any arrangement made in our workshop or class is exempt from the replacement policy and we are unable to offer replacement flowers or arrangements.

  • As items are perishable, we do not issue refunds; however, if the issue cannot be resolved, an in-store credit may be available.

  • Replacements are accepted on a “quality” basis only — issues of “not liking” the arrangement are not grounds for a return.

  • As flowers are perishable, customers are responsible for watering them; otherwise, they will not last long. It is the customer’s responsibility to re-cut and water the arrangement.

  • If you are ordering flowers for someone else, be sure you are choosing something they would like — style preferences are not grounds for returns.

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Substitution Policy
Occasionally, substitutions of flowers or containers is necessary due to temporary, regional availability issues. If this is the case with the gift you’ve selected, our experienced florists will ensure that the style, theme, and color scheme of your arrangement is preserved and will only substitute items of equal or higher value. We, however, reserve the right to substitute the flowers (Including specified color) / other products with equal or higher value in case of non-availability of the desired product. 

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Please note that Flowers and other perishable products are sourced locally at the delivery location & and will be hand-delivered 
- We do not deliver on National Holidays and emergencies 
- The image displayed on the site is indicative in nature. Actual product may vary in shape or design as per the availability. Please read our substitution policy for more details 
- In case of floods/ Heavy Rains/ National Band we reserve the right to reschedule the delivery for another date 

Workshop Policy

 

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All workshops will be charged a full-price booking charge to secure your date and seat.

Most of the time these bookings go ahead without a problem, however in the event you need to cancel your workshop booking a sliding scale of charges will be made:

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up to 60 days before - 10% cancel charge after reservation.

16-31days - 50% of the booking charge will be retained

8-15 days - 75% of booking charge will be retained

In less than 8 days 100% of the booking charge will be retained

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If a workshop is cancelled due to unforeseen circumstances it will be rescheduled as soon as circumstances change if the workshop is possible or you will receive your deposit back.

 

in the event you need to cancel your workshop booking in less than 8 days, You will be able to pick up your flower materials in 1-2 days after the workshop.

Unfortunately, we cannot guarantee that flower materials are available to pick up after 2 days of the event.
 

ACKNOWLEDGEMENT OF RISKS: you understand there are numerous inherent risks associated with participating in any KAJIHA /CRAFITS Inc. activities, including but not limited to using sharp knives or scissors. Some natural plants or flowers cause skin reactions if you have sensitive skin or allergies. you are responsible for taking all the risk to participate in all activities, including those described above. you acknowledge and assume the risks involved in these activities and for any damage, illness, and injuries resulting from such risks.

 

FRESH MATERIAL: You understand that fresh products and materials are perishable, Once the floral arrangements leave the premises of Workshop KAJIHA /CRAFITS Inc., it is the customer's responsibility to take care of flower arrangement and Please water and trim flowers.

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